SOURCES SOUGHT
99 -- Emerging Customer Service Analytics Techniques
- Notice Date
- 5/31/2024 11:20:20 AM
- Notice Type
- Sources Sought
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- NATIONAL OFFICE - PROCUREMENT OBO NEW CARROLLTON MD 20706 USA
- ZIP Code
- 20706
- Solicitation Number
- 2032H8-24-N-00009
- Response Due
- 6/10/2024 10:00:00 AM
- Archive Date
- 06/25/2024
- Point of Contact
- Kelvin Bogan, Phone: 2406139353
- E-Mail Address
-
kelvin.bogan@irs.gov
(kelvin.bogan@irs.gov)
- Description
- This Sources Sought is due June 10, 2024 @ 1:00 P.M. EST The Department of Treasury/Internal Revenue Service (IRS) has a requirement that is looking to secure a contractor that can provide financial management support services, acquisition support services, and SharePoint support services.� The mission of Data Management Division (DMD) of the IRS Research, Applied Analytics, and Statistics (RAAS) has identified a need for text analytics functionality to inform planning and response to filing season related trends, understand nuances about terminology, and inter-relate ways in which taxpayers engages with the IRS� service channels. For information purposes, the services described shall be in accordance with the Department of Treasury/Internal Revenue Service (IRS) Performance Work Statement entitled, Cx Analytics Research Applied Analytics and Statistics (RAAS) Emerging Customer Service Analytics Techniques. �� The Request for Information (RFI) will be available on May 31, 2024 and will be distributed solely through the GSA MAS Schedule (Professional Services �under NAICS 541511 � Custom Computer Programming Services. All future information about this acquisition, including solicitation amendments, will also be distributed solely through kelvin.bogan@irs.gov.� Interested parties are responsible for monitoring that site to ensure that they have the most up-to-date information about this acquisition.� The closing date of the RFI will be on June 10, 2024 at 1:00 PM ET.� All responsible sources may submit a capability statement and complete the questions that are within the attachment all of which will be considered by this agency.� No telephone requests, written requests, or questions for/about this RFI will be accepted outside of the acquisition site for which it is posted.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/53bf421889f74ab8902c0711cf80f85b/view)
- Place of Performance
- Address: New Carrollton, MD, USA
- Country: USA
- Country: USA
- Record
- SN07083099-F 20240602/240531230044 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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