SPECIAL NOTICE
99 -- ASCEND BPA Pool 2
- Notice Date
- 9/3/2024 6:46:31 AM
- Notice Type
- Special Notice
- Contracting Office
- GENERAL SERVICES ADMINISTRATION US
- ZIP Code
- 00000
- Solicitation Number
- 47QTCA24Q0006
- Response Due
- 9/20/2024 8:59:00 PM
- Archive Date
- 10/05/2024
- Point of Contact
- cloudenterprisewide@gsa.gov
- E-Mail Address
-
cloudenterprisewide@gsa.gov
(cloudenterprisewide@gsa.gov)
- Description
- This is Market Research Only in accordance with FAR Part 10. This is not a solicitation. THIS IS A REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This RFI is for informational and planning purposes only and it does not constitute a Request for Quote (RFQ) or a promise to issue an RFQ in the future. It is not to be construed as a commitment by the Government for any actual procurement of materials or services. Respondents are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI are solely at the responding parties' expense. Respondents are solely responsible for properly marking and clearly identifying any proprietary information or trade secrets contained within their response. The Government will not be liable for or suffer any consequential damages for any proprietary information not properly marked and clearly identified. Proprietary information received in response to this RFI will be safeguarded and handled in accordance with the Trade Secrets Act (18 U.S.C. 1905). No determination as to the viability of this potential requirement has been made at this point and there is currently no solicitation for this effort. By responding to this market research you provide the Government permission to share your submitted capabilities and contract information with other Government organizations in relation to similar requirements for market research purposes. The General Services Administration (GSA), Federal Acquisition Service (FAS), Information Technology Category (ITC) would like to work with: Software as a Services (SaaS) providers (e.g., industry, vendors) to assist in: Understanding the benefits, barriers, and challenges to the identified� Pool 2 Sub-Pools, Determining the extent of competition and small business opportunities within Pool 2 sub-pools, Identifying potential vendors capable of performing the work for the identified Pool 2 sub-pools. The Ascend BPA Pool 2 will focus on SaaS solutions. GSA has identified three priority Pool 2 Sub-Pools and is seeking feedback from SaaS providers.� Pool 2 Sub-Pool - Office Productivity and Collaboration Tool GSA is proposing the establishment of an Ascend Pool 2 sub-pool that requires a broad set of cloud-based office productivity and collaboration tools, computer-based communication, and related software. Required capabilities include the following functions:� Anti-malware / Anti-virus protection� Calendar Collaboration tools� Email client Enterprise cloud storage to include individual storage with object access and permissions controls Graphical slide deck presentation� Peer-to-peer messaging Spreadsheet Task management System integrity software and advanced enterprise configuration and controls capabilities (e.g. policy-based user controls and configuration, and other related enterprise-class security capabilities) for computing devices running with different operating systems. Video Teleconferencing (VTC) Word processing Pool 2 Sub-Pool - Customer Relationship Management (CRM) GSA is proposing the establishment of an Ascend Pool 2 sub-pool that provides CRM cloud software solutions offering. Required capabilities include the following functions:� A single view of customers/citizens, other agencies, businesses, or staff� Agency ability to inform customers of relevant services and events� Improve relationships through a more complete view of constituents� Facilitate provisioning of information to the public� Improve business relationships by developing a complete view of the customers and services� Ability to enhance and personalized service delivery and case management� Provide operational efficiency and decision-making� Support for agency and centralized call centers� International (global) capabilities� Simplify process for public and regulatory inquiries Improve effectiveness and consistency of service delivery� Track and manage all customer service cases from inception to resolution. Diversity of customer choice for communication methods� Support for centralized contact centers� Scalability�� Support for multi-channel capabilities� Mechanisms to automate workflows� Web and voice self-service� Integration and interoperability with internal systems and outside agencies� Flexible analytics and reporting. Pool 2 Sub-Pool - Information Technology Systems Management / Information Technology Asset Management (ITSM / ITAM) GSA is proposing the establishment of an Ascend Pool 2 sub-pool that provides ITSM cloud software solutions that will provide ITSM that includes IT operations management (ITOM) and ITAM capabilities to end users.� The ITSM system must be able to manage work across teams with one platform. The ITSM system must support project planning and tracking, service management, repeated and ad?hoc tasks, and automated workflows. The solution should have the minimum features below:� Asset management Change management Configuration management Incident management Integration capability with email/SMS, and browser-based elements IT Security Management Knowledge management Multi-factor authentication capability Multi-platform, desktop sharing and remote control Problem management Remote access capability to sleeping and powered-off computers Reporting Request management SLA Management Ticket/Request Handling to consolidate, manage, and prioritize incoming tickets Ticket management automation� The system must be a Software as a Service (SaaS) commercial off the shelf (COTS) product, although requirements at the order level may dictate configuration.� ITAM, aligned with ITSM and IT operations, oversees and manages agency technological equipment. This includes keeping an inventory of government furnished equipment and distribution to government's personnel. ITAM conducts project initiations, IT resource management, and prioritizes customer support. Ensuring that equipment setups follow specific guidelines and making note of any equipment changes are essential aspects of the role. ITAM�s ultimate objectives are to use technology assets efficiently, comply with all guidelines, ensure user satisfaction, and support smooth operations. The solution should have the following minimum components/features:� Configuration management database (CMDB) Asset discovery� Asset tracking Inventory management Software inventory Hardware inventory Software license management Hardware asset management Compliance Procurement including purchase orders (POs) Asset lifecycle management Integration with ITSM tools Reporting and analytics GSA encourages all SaaS providers who are interested in the Ascend BPA Pool 2 SaaS sub-pools to review and complete the applicable Market Research as a Service (MRAS) questionnaire by no later than 11:59 PM ET on September 20, 2024. SaaS providers MRAS URL: https://feedback.gsa.gov/jfe/form/SV_bNm7sdIxbcnnCCy GSA will ONLY accept responses submitted by completing the RFI / MRAS questionnaire.� Please continue to monitor SAM.gov and the GSA Interact Cloud and Software Community (https://buy.gsa.gov/interact/community/205/activity-feed) for additional information.� Please send all email correspondence related to this procurement to: cloudenterprisewide@gsa.gov. Please include Pool 2 MRAS/RFI in the subject line.� A subsequent RFQ has also been posted on GSA's eBuy platform under RFQ#1723442.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/6faca7515d694622964e5df1b7c79815/view)
- Place of Performance
- Address: Atlanta, GA, USA
- Country: USA
- Country: USA
- Record
- SN07195230-F 20240905/240903230114 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's SAM Daily Index Page |