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SAMDAILY.US - ISSUE OF JANUARY 10, 2025 SAM #8445
SOURCES SOUGHT

D -- SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)

Notice Date
1/8/2025 12:57:18 PM
 
Notice Type
Sources Sought
 
NAICS
517121 —
 
Contracting Office
OFC OF CHIEF OPERATING OFFICER WASHINGTON DC 20416 USA
 
ZIP Code
20416
 
Solicitation Number
5501020EQ07853
 
Response Due
1/15/2025 12:00:00 PM
 
Archive Date
01/16/2025
 
Point of Contact
Pedro Arritola-Vazquez, Phone: 3038447993
 
E-Mail Address
pedro.arritola-vazquez@sba.gov
(pedro.arritola-vazquez@sba.gov)
 
Small Business Set-Aside
8A 8(a) Set-Aside (FAR 19.8)
 
Description
The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support. The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency�s specifications. See attached Draft SOW for a description of the requirement.
 
Web Link
SAM.gov Permalink
(https://sam.gov/opp/ab968904fb894aa0ba82d21ede15821b/view)
 
Place of Performance
Address: Buffalo, NY, USA
Country: USA
 
Record
SN07308719-F 20250110/250108230116 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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