SOURCES SOUGHT
R -- USCIS Contact Center Tier 1 (CCT1)
- Notice Date
- 9/2/2025 11:53:11 AM
- Notice Type
- Sources Sought
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- USCIS CONTRACTING OFFICE(ERBUR) Williston VT 05495 USA
- ZIP Code
- 05495
- Solicitation Number
- 70SBUR25I00000003-V2
- Response Due
- 10/20/2025 1:00:00 PM
- Archive Date
- 11/04/2025
- Point of Contact
- Way Goodman, Senior Contract Specialist, David Hershey, Contracting Officer
- E-Mail Address
-
waynette.a.goodman@uscis.dhs.gov, david.p.hershey@uscis.dhs.gov
(waynette.a.goodman@uscis.dhs.gov, david.p.hershey@uscis.dhs.gov)
- Description
- United States Citizenship and Immigration Services (USCIS) is issuing this Sources Sought - Request for Information (SS-RFI) notice to provide interested vendors with a draft Statement of Objectives (SOO) for Tier 1 level support for the USCIS Contact Center, which assists the public with information on immigration related services and benefits. The purpose of this RFI is to obtain industry insight, suggestions, and examples regarding how USCIS can scale down human operations and ramp up cost-saving technologies, tools, and automation. This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/0232fcb2897d49ff9703a3d5c1fe39b6/view)
- Record
- SN07575277-F 20250904/250902230053 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's SAM Daily Index Page |