Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF SEPTEMBER 18, 2025 SAM #8697
MODIFICATION

Q -- Global Nurse Advice Line (GNAL) Services Bridge Contract

Notice Date

9/16/2025 10:07:28 AM
 

Notice Type

Justification
 

NAICS

541990 — All Other Professional, Scientific, and Technical Services
 

Contracting Office

DEFENSE HEALTH AGENCY FALLS CHURCH VA 22042 USA
 

ZIP Code

22042
 

Solicitation Number

PS-CD-25-0694
 

Archive Date

10/16/2025
 

Point of Contact

Cherish Young, Phone: 7036817270, Vicki L. Whiteman, Phone: 5712259895
 

E-Mail Address

cherish.d.young2.civ@health.mil, vicki.l.whiteman.civ@health.mil
(cherish.d.young2.civ@health.mil, vicki.l.whiteman.civ@health.mil)
 

Award Number

HT001125CE007
 

Award Date

09/16/2025
 

Description

The purpose of this award synopsis is to post the DHA Global Nurse Advice Line (GNAL) JA FY25-0257 Redacted for the following requirement: The Global Nurse Advice Line (GNAL) is a continued service to the Military Health System's (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The GNAL also offers customer service and care coordination services to include: provider locator support, specified Military Treatement Facility (MTF) appointing services, urgent care referral submissions, and customized MTF transfers to support the MTF's capability for eligible MHS beneficiaries. The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and the new electronic health record call MHS GENESIS. Access and interoperability will allow for eligibility verification of GNAL callers, and the ability to book primary care appointments, submit urgent care referrals, and document GNAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. This is an 18-month bridge effort with a 6-month base period and four 3-month option periods.
 

Web Link

SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/f531220d39b549eda5131fad448726b8/view)
 

Place of Performance

Address: Eden Prairie, MN 55344, USA

Zip Code: 55344

Country: USA
 

Record

SN07592107-F 20250918/250916230039 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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