Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF NOVEMBER 08, 2025 SAM #8748
SOURCES SOUGHT

99 -- Request for Information for FDA Contact Center Optimization

Notice Date

11/6/2025 8:52:33 AM
 

Notice Type

Sources Sought
 

Contracting Office

FDA OFFICE OF ACQ GRANT SVCS Beltsville MD 20705 USA
 

ZIP Code

20705
 

Solicitation Number

FDA-RFI-2026-131159
 

Response Due

11/10/2025 2:00:00 PM
 

Archive Date

11/25/2025
 

Point of Contact

Min Jie Zeng, Lilibeth Deato
 

E-Mail Address

minjie.zeng@fda.hhs.gov, lilibeth.deato@fda.hhs.gov
(minjie.zeng@fda.hhs.gov, lilibeth.deato@fda.hhs.gov)
 

Description

Amendment 3 is to clarify that the correct RFI number is FDA-RFI- 2026- 131159. Amendment 2 is being posted on 10/31/2025 for the following purposes: 1) To provide responses to the questions that FDA received. 2) To update RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time. Amendment 1 is posted on 10/22/2025 for the following purposes: 1) RFI response due date is now extended until further notice. and 2) Industry Day/Follow-up time is now to be determined (TBD). The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially leverage, current and emerging industry capabilities to modernize FDA�s technology and service for information flow into and through the FDA. More specifically, FDA aims to gather insights from industry on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.
 

Web Link

SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/3c24569388414b03835975e2e2849d8a/view)
 

Place of Performance

Address: Silver Spring, MD 20993, USA

Zip Code: 20993

Country: USA
 

Record

SN07637877-F 20251108/251106230046 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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