Farm Credit Administration; Contracting & Procurement; 1501 Farm Credit Drive; McLean, VA 22102-5090

J -- COMPUTER EQUIPMENT AND PERIPHERAL DEVICES MAINTENANCE SOL 95-FCA-RFP-012 DUE 083195 POC Contact Michael Inlow, 703/883-4286; Contrcting Officer: Larry Edwards, 703/883-4200 The Farm Credit Administration (FCA) is seeking a contract to provide hardware and software maintenance support for the FCA Computer Center, nationwide network system, desktop and laptop PC systems, and other ADP equipment. The Contractor shall provide hardware maintenance services as specified in the Statement of Work (SOW) for the VAX cluster consisting of one VAX 6420, a MicroVAX, several RA70 and RA90 Disk Drives and a variety of other related peripheral equipment, PCs, laptops, and printers. In addition to the McLean central site, there are FCA Field Offices with equipment located in: 1) Atlanta, GA; 2) Denver, CO; 3) Dallas, TX; 4) Sacramento, CA; 5) St. Louis, MO; and, 6) Bloomington, MN. Services shall include contractor-owned test equipment, repair and/or replacement parts, and other items necessary for maintenance of the 24-hour, 7-day operational systems. Maintenance shall be performed at the module level, thus requiring that an extensive and immediately available spare parts stock be maintained by the Contractor. No field repairs will be permitted on individual circuit or board modules. Any modules supplied as replacements shall be new or be repaired and tested under original factory assembly conditions. The Contractor must have the capability to repair all of the maintained computer and network equipment at the FCA site(s) and will not be allowed to remove equipment or transport it to another location for repair, except for reasons as described in the solicitation. The Contractor must also have the technical resources and ability to diagnose and correct complicated or intermittent problems involving the computers and LAN/WAN as a whole and/or as a member of a complex computer network system. The Principal Period of Maintenance shall be from 8:00 AM to 5:00 PM, local time, Monday through Friday, excluding Federal Holidays. All equipment must be repaired at the FCA site, if practicable. If equipment must be removed for repair, the removal and safe return of the repaired equipment is the responsibility of the contractor. The contractor shall provide for the oversight and quality control of all service at all locations to assure delivery of services to comply with the requirements of the contract. These services shall include, but not be limited to: 1. Toll free telephone suppoort to resolve minor problems and reduce or eliminate unnecessary service calls, and aid the contractor in identification of the types of repair parts needed to be taken to the FCA site; 2. A toll free telephone number to log repair calls; and 3. Diagnosis and repair of hardware listed in the solicitation document. The solicitation package will be available on or about 15 days after the date of this publication. All responsible sources may submit an offer which will be considered. All requests for the solicitation package shall be in writing. NO TELEPHONE OR FACSIMILE REQUESTS WILL Be ACCEPTED. (0195)

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