Department of Veterans Affairs, Acquisition Operations Service (93C), 810 Vermont Avenue, NW, Washington, DC 20420-0000

R -- VETERANS SURVEY SOL 101-33-97 DUE 091897 POC Arthur B. East, Contracting Officer (202) 273-8755 WEB: VA Business Opportunities, http://www.va.gov/oa&;mm/busopp.htm. E-MAIL: Contracting Officer's e-mail, easart@mail.va.gov. The Department of Veterans Affairs (VA), Veterans Benefits Administration(VBA), has a requirement to administer a previously-designed mail survey of veterans' satisfaction with the VA Compensation and Pension Claims process. The requirement shall include the administration of the survey, the creation of a database, and reports of findings for each of 57 regional offices. Approximately 40,000 questionaires shall be sent out (700 per office), with a return rate of 65 percent resulting in approxiamately 26,000 returned questionaires, given repeated follow-up techniques. Given the volume of the survey, and the short time frame (data shall be gathered in th earley fall 1997, with reports due by the end of the calendar year), the capacity to machine scan the questionaires is essential. The questionaire contains approximately 83 questions, with one open-ended verbatim response at the end. In addition, a comprehensive report for each office (previously-designed), including user friendly graphics, data analysis, crosstabulations, frequencies and a complete methodology shall be produced. These reports also include the results of more sophisticated analysis techniques, including quadrant analysis, and logistic regression analysis. The 175 page reports, specific to each office, must be substantially created through an automated report generation technique, whereby the graphics and analysis are pre-programmed to automatically produce reports in the short time frame available. In addition, the awardee must have the capacity to translate the questionaire into a Spanish language version, for administration to veterans in the San JuanRegional Office area. Offers are due September 18, 1997, 2:00 p.m. (Eastern). All packages must be clearly marked with the solicitation number. Offers should be addressed to Department of Veterans Affairs, Arthur B. East, Contracting Officer (93A1), Room 765, 810 Vermont Avenue, N.W., Washington, D.C. 20420. Requests for a copy of the solicitation may be mailed to the above address or by fax to (202) 273-7448. Any questions regarding this requirement should be directed to Mr. Arthur B. East (202) 273-8755. (0216)

Loren Data Corp. http://www.ld.com (SYN# 0089 19970808\R-0001.SOL)