U.S. Environmental Protection Agency, 26 W. Martin Luther King Dr., Cincinnati, OH 45268

R -- SAFE WATER DRINKING HOTLINE SOL PR-CI-98-10345 POC Robert J. Morency 513/487-2034 WEB: Office of Acquisition Management -- Cincinnati Contracts Mgmt. Division, http://www.epa.gov/oam/cinn_cmd. E-MAIL: Robert J. Morency, morency.robert@epamail.epa.gov. The Environmental Protection Agency has a Hotline Information Service which supports the Office of Ground Water and Drinking Water (OGWDW) and the Office of Science and Technology (OST). The operation is comprised of the following basic elements: receiving, processing and responding to information requests; receiving and processing document requests; maintaining reference materials (including a Folioviews InfoBase System) as a resource for responding to information requests; requests via a toll free telephone number and Internet, providing EPA with detailed information about Hotline customers and their concerns and preparing written documents used to communicate with Hotline customers. The Hotline is expected to respond to 50,000 to 70,000 information requests per year regarding the regulations, guidance and programs embraced by the Safe Drinking Water Act. Hours of operation are 9:00 am to 5:30 pm EST, Monday through Friday except for Federal holidays. Appropriate responses shall include providing courteous, accurate and appropriate answers based on the information provided by the EPA, making appropriate referrals, document ordering, and/or preparing and disseminating written responses. The majority of the work will be performed telephonically. The principal technical customers are the regulated community and the groups that support them. Calls from the public are a significant share of the Hotline. The contractor shall provided trained personnel, office equipment and facilities. The facilities must have access to the FTS 2000 telephone service. The contractor shall provide a wide range of detailed subject matter expertise, quickly assimilate new information and process all requests in a timely manner. The procurement will utilize a FIXED PRICE PERFORMANCE BASED CONTRACTING APPROACH. The service will be processed under full and open competition in accordance with FAR 6.1. The base period will be for 12 months and two 12-month options are anticipated. All responsible sources may submit a proposal which will be considered by the agency. Solicitation no. PR-CI-98-10345 will appear on the Internet. It may be accessed through the EPA's home page on the World Wide Web at the following direct link URL:http://www.epa.gov/oam/cinn_cmd. It is anticipated that this RFP will be available late March. All responsible sources may submit an offer which will be considered. See Notes 26. (0051)

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