U.S. Postal Service, Headquarters Purchasing, Room 4541, 475 L'Enfant Plaza, SW., Washington, DC 20260-6230

R -- TECHNICAL SALES SUPPORT FOR DELIVERY CONFIRMATION PROGRAM SOL 102590-99-A-0500 DUE 122998 POC Gordon MacMahon, 202-268-2216 E-MAIL: Click here to contact the purchasing specialist., gmacmaho@email.usps.gov. The U.S. Postal Service is soliciting proposals for Technical Sales Support to help mailers who want to use the Postal Service's Delivery Confirmation service. This will be a 6-month contract with three 6-month options. The successful offer must have 5 or more years direct customer technical-sales experience in a technical center or help-desk environment. Support personnel will provide phone support and make on-site visits Monday thru Friday from 8am to 8pm EST. They must also correspond through e-mail with customers. The personnel selected to work under this contract must (1) have exceptional customer-service skills and be able to communicate verbally and in writing with customers; (2) have direct experience using FTP, dial-up (DOS and Windows-based), and Internet (browser and command line); file layouts and composition, and file naming conventions; (3) have a basic knowledge of the EDI process; (4) be self-starting and able to provide analytical support in problem solving; (5) have a basic understanding of data bases, mainframes, and connectivity with LAN/WAN, and (6) have experience with Microsoft Word and EXCEL. The contract will initially require at least 10 people (and could increase to a maximum of 20) to provide the services. The 10 will receive 24-40 hours of training immediately after contract award (subsequent personnel will be trained by the contractor). Technical support will begin the week after training. The contractor will be required to provide: (1) an automated customer support phone system (ACD or equivalent) to distribute calls to support personnel (the phone system must have call monitoring and be available to the Delivery Confirmation staff person on-site); (2) a contact management application to record and track customer calls; (3) office space for the support personnel, (4) a desk and workstation for a Postal Service employee from the Delivery Confirmation program office, (5) computer equipment and peripherals for support personnel, and (6) direct access to a facsimile machine. The solicitation is expected to be issued on 12/15/98. Requests for the solicitation must be in writing and be received by 12/14/98. You may fax your request to Gordon MacMahon at 202-268-3888, or e-mail it to gmacmaho@email.usps.gov. Posted 12/07/98 (W-SN277732). (0341)

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