ASC/PKWRE, AREA C, BLDG. 1, RM 111 1940 ALLBROOK DRIVE, STE 3 WRIGHT-PATTERSON AFB, OH, 45433

R -- SUPPORT SERVICES FOR VMX200L AND 300XL VOICE PROCESSING SYSTEMS SOL F33600-99-R0096 DUE 091699 POC Pamela S. Strader,(937)257-2698x4407 FAX number is (937)257-6390 WEB: 99R0096-Support Services for VMX200L and 300XL Voice, http://www.pixs.wpafb.af.mil/pixslibr/99R0096/99R0096.asp. E-MAIL: straderp@pkwsmtp.wpafb.af.mil, straderp@pkwsmtp.wpafb.af.mil. Background "The 88CS/SCMT (DMATS-DAYTON), Wright-Patterson AFB, OH has a requirement to procure implementation and support services to upgrade VMX 200L/300XL voice processing system for the period of 01 Oct 99 through 30 Sep 00. This system must be capable of human interception at the beginning of the call but allow for automatic voice intervention at any point in the call. It must be capable of turning on automatically after hours and weekends and it must provide for direct mail-box voice delivery by the caller, as desired. It must allow for continued use of other standard features of the existing system. It must be able to network with at least 70 percent of the voice processing systems on base that are currently networked. The voice processing system must have a Mean Time Between Failure (MTBF) rating of at least 50,000 hours. If current and/or future plans include using the system for FAX and/or LAN integration, an MTBF of 100,000 hours is desirable. The software must allow each user to define a live assistance destination. The user must be able to change this destination from any touch- tone telephone. Octel manufactures the only voice-processing equipment that completely and seamlessly integrates with the existing telephone system, which is currently being upgraded for work with P-phones. Octel distributes its products through a network of dedicated distributors. Only Octel certified distributors are authorized to perform service on a system during the warranty period. Of the two distributors licensed to install Octel systems in Ohio, only Dugdale Communications has a local office, is certified on all of the systems software to be installed on the system and has technicians familiar with the electronic telephone system. The 88 CS/SCMT (DMATS-DAYTON) is contemplating a sole source with Dugdale Communication, Inc. in Dayton, OH. The approximate issue/response date will be 16 Aug 99. No telephone requests. Only written or faxed requests received directly from the requestor are acceptable. All responsible sources solicited may submit a bid, proposal, or quotation which shall be considered. Authority: 10 U. S. C. 2304 (c) (1), Justification: Supplies (or Services) required are available from only one or a limited number of responsible source(s) and no other type of supplies or services will satisfy agency requirements. Mr. Stephen J. Plaisted has been appointed as Ombudsman to hear concerns form offerors, or potential offerors, during the proposal development. The purpose of the Ombudsman is to communicate contractor concerns, issues, disagreements, and recommendations to the appropriate government personnel. Existence of an Ombudsman does not diminish the authority of the program director or the contracting officer. Accordingly, the Ombudsman does not participate in the preparation of solicitations, the evaluation of proposals or the source selection process and, therefore, for routine matters on individual solicitations,please contact the buyer at the telephone number listed above. When requested the Ombudsman will maintain strict confidentiality as to the source of the concern. Should you desire to contact the Ombudsman, Mr. Plaisted can be reached at (937) 255-9095, DSN 785-9095. His address is 1790 10th Street, Room 208, Wright- Patterson AFB, OH 45433. " Posted 07/20/99 (D-SN356413). (0201)

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