USPFO for Missouri, Purchasing and Contracting, 7101 Military Circle, Jefferson City, MO 65101-1200

U -- HELP DESK/MOBILE TRAINING SUPPORT SOL DAHA23-99-Q-147 DUE 093099 POC CPT Karen A. Smith, smithka@mo-arng.ngb.army.mil E-MAIL: smithka@mo-arng.ngb.army.mil, smithka@mo-arng.ngb.army.mil. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This solicitation is issued as a Request for Proposal (RFP) and the solicitation number is DAHA23-99-Q-147. Solicitation document and incorporated provision and clauses are current through Federal Acquisition Circular 97-13. This is being solicited on an unrestricted basis with SIC code 8999. The period of performance is projected to be 31 October 1999 through 31 October 2000. Contractor to provide 3960 man hours of help desk/mobile training support evenly distributed for two personnel (one individual to act as the lead person to coordinate activities with the COR) throughout the performance period. Contractor required to work between the hours of 0700 1700 hours (Monday through Friday) to provide help desk/mobile training support personnel for the Unit Training Management Systems (UTMS). Contractor not required to work on Federal holidays. Unit Training Management Systems consists of the Standard Army Training System (SATS) and TROUPERS (Training, Readiness, Operations, Unit Planning, Execution and Resourcing System). The 3960 hours of help-desk/mobile training support personnel are required at government provided facilities located at Ike Skeleton Training Site, Jefferson City, Missouri. The help-desk/mobile training support personnel will either be training UTMS or working on the help-desk doing customer support for UTMS. The help-desk /mobile training support personnel will require travel globally to various Army components/installations. The government will provide work area, all required equipment, and materials to complete the job. Knowledge required for the help desk & training support personnel include at least 1 years experience in training systems or 1 years experience in teaching/classroom instruction. Help desk support experience and capability of learning the SATS/TROUPERS systems and capability of providing UTMS instruction/training, able to travel globally (as required) to instruct these systems, and provide help-desk support for these systems is required. Government will provide training on the UTMS systems (SATS and TROUPERS) upon contract award. The following duties are to be provided by the help desk & mobile training support positions: (1) training of SATS/TROUPERS at various Army installations globally as required, (2) develop/update training plans and provide "Train the Trainer" course of SATS [32 hour course] and TROUPERS unit and state application operator training [8-32 hour course], commander/staff training (CST) [2-4 hours] and/or sustainment training of current and future versions to unit representatives at training sites near unit locations (3) help-desk support which includes training users in the use of hardware and software associated with the UTMS systems, and respond to questions from system users needing assistance (4) serve as training functional analysts in support of ongoing system development efforts (5) remain current on system applications and functionalities (6) manages projects and programs for systems integration of UTMS and related training automation systems automation. Ensures software/interim change packages (SCP/ICP) are applied in proper order. Coordinates and communicates with Department of Army (DA) and National Guard Bureau (NGB) regarding UTMS and related training automation systems operations and automated systems support. Assists functional users in automated UTMS and related training automation systems systems management and operation (6) Manages the receipt, review, validation, distribution, and implementation of all UTMS and related training automation systems software. Installs, tests, and evaluates UTMS and related training automation systems software. Oversees the UTMS and related training automation systems resource library and the retrieval and disposal of UTMS and related training automation systems software. (7) Provides user-level assistance on training/UTMS and related training automation systems operations and automated systems utilization. Performs troubleshooting of automated UTMS and related training automation systems operations and resolves operator problems as identified. Coordinates and administers training programs for new and established UTMS and related training automation systems. As appropriate, provides technical assistance to functional users for installation, start-up, and operation of UTMS and related training automation systems, computer systems and application programs (8) Advises functional users in assigned training/UTMS and related training automation systems systems management and provides operator-level support to units/activities in the Army. Contractor deliverables are as follows: (1) Develop lesson plans for SATS/TROUPERS. The lesson plan will include overview; description of software and documentation. The lesson plan will include (but not limited to based on updated versions or replacements): overview; description of software and documentation components; software installation; and use of the software and documentation of all functions of the program, including the Training Feedback Module (TFM), the Quarterly Training Brief (QTB) Power, Combined Arms Training Strategy (CATS), system administration, import and export features, connectivity to the Training Module Executive Management Information System (TEXMIS), roll-up/roll-down, data conversion, and force structure and any other support system or product directly related to successful execution of the software program. The OT level will not include those components required of a TTT level of expertise. The CST will provide the benefits and requirements of the programs as to ensure full understanding of unit responsibilities for use of the programs. Due 30 days after contract award. (2) Program(s) of Instruction- the contractor will develop and maintain Program(s) of Instruction to support training. Due 30 days after contract award (3) Class roster/certificates: Contractor to provide class roster of individuals that were provided instruction for each specific class. Roster to be provided to the COR on the completion date of each class. Contractor to provide course completion certificates to each student that reflects the completion of the course. Due 2 working days after course completion. (4) Critique sheets: Contractor to provide individual critique sheets that will be completed by the students on the last day of instruction. The purpose of the critique sheets are to get student input on the quality and usefulness of the instruction. Critique sheets to be provided to the COR on the completion date of each class. Due 2 working days after course completion. (5) Monthly Progress Report- Contractor to submit monthly report summarizing the activities completed for the month (i.e. number of classes taught, location of class, help desk activities) Due first Tuesdayof each month. (6) In- Progress Review (IPR)- Contractor to conduct monthly in-progress review summarizing the workload completed during the monthly, problems encountered, problems resolved, and any other pertinent issues. IPR to be held on the 1st Tuesday of each month. Prior to replacing personnel, the Contractor shall demonstrate to the satisfaction of the Contracting Officer and COR that the qualifications of the prospective replacement personnel are equal to or better than the qualifications of any personnel being replaced. Contractor must be able to begin work within 15 days of receipt of award. The Government intends to evaluate proposals and award a contract without discussions with offerors. The Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. Should discussions be deemed necessary due to proposal weakness, deficiency, or other issues, which must be addressed before award, they will be conducted either orally or in writing, with only those offerors determined to be in the competitive range. The offeror will then be given the opportunity to correct those deficiencies and resubmit their offer. The Government will select the technically acceptable, low cost offeror. Offerors should submit the following (1) A firm-fixed price offer to the Government to include a Price breakdown of the proposal by labor category, number of hours per labor category, a breakdown of the burdened hourly rate, and any other costs, if applicable (2) Resumes of individuals proposed to do the work to include whether the individual meets the following criteria: at least 1 years experience in training systems or 1 years experience in teaching/classroom instruction, capability of learning the SATS/TROUPERS systems and capability of providing UTMS instruction/training, able to travel globally (as required) to instruct these systems, and provide help-desk support for these systems. Include a completed copy of the provision at FAR 52.212-3, Offeror Representation and Certifications- Commercial Item. FAR Clause 52.212-4 Contract Terms and Conditions applies to this acquisition. FAR 52.237-2, Protection of Government Buildings, Equipment and Vegetation apply to this acquisition. DFARS 252.212.7001 Contract Terms and Conditions to implement Statutes or Executive orders Applicable to Defense Acquisitions of Commercial Items, 252.225-7001 & 252.225-7036 apply to this acquisition. FAR 52. 232-18, Availability of Funds applies to this acquisition. Department of Labor Wage Determination No.94-2309 Rev 15 applies to this solicitation. Proposals are due on September 30, 1999 at 1300 hours. Mail or fax proposals will be acceptable. Mail proposals to USPFO for Missouri, Purchasing and Contracting (Attn: CPT Karen A. Smith), 7101 Military Circle, Jefferson City, MO 65101-1200. Fax number is (573)526-9992. Posted 09/09/99 (W-SN378578). (0252)

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