69 -- VIDEOS

Notice Date

September 4, 2001

Contracting Office

VA Medical Center, Acquisition and Materiel Mgmt. (90), 135 East 38th Street, Erie, PA 16504-1596

ZIP Code

16504-1596

Solicitation Number

562-01-4-055-0134

Response Due

September 13, 2001

Point of Contact

Sue Lang (814)860-2093

E-Mail Address

click here to contact the contracting officer via (susan.lang@med.va.gov)

Description

This facility intends to negotiate with Telephone Doctor, 30 Hollenberg Court, St. Louis, MO 63044 for the purchase 173 each of following videos: "Determining Caller Needs 2.0"; "From Curt to Courteous 3.0"; "Five Forbidden Phrases 2.0"; "Six Cardinal Rules of Customer Service 2.0"; "Whats Wrong with This Picture"; "How to Handle the Irate Caller 2.0"; "We Are Customers To Each Other 2.0" Interested firms who are authorized distributors of these copyrighted videos may submit a proposal by fax or e-mail. Fax #(814)860-2990

Record

Loren Data Corp. 20010906/69SOL005.HTM (W-247 SN50W6N3)