D -- SMARTNET MAINTENANCE

Notice Date

September 11, 2001

Contracting Office

National Park Service, Administrative Program Center, 12795 W. Alameda Parkway, P.O. Box 25287, Denver, CO 80225

ZIP Code

80225

Solicitation Number

S2550011200

Response Due

September 22, 2001

Point of Contact

Contact Shannon R. Wondra, Contracting Officer, (303) 987-6659 phone, (303) 969-2795 (fax)

E-Mail Address

click here to contact the Contracting Officer via (Shannon_Wondra@NPS.Gov)

Description

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a WRITTEN SOLICITATION WILL NOT BE ISSUED. Award will be made on an all or none basis, incorporated provisions and clauses are those in affect through the Federal Acquisition Circular 97-27. Solicitation S2550011200 is issued as a Request for Quote (RFQ) and will result in an indefinite delivery, indefinite quantity, firm fixed priced contract. The period of performance will be a one year base period with four, one year option periods. GENERAL SCOPE OF WORK: The National Park Service has a requirement for: support, maintenance, and upgrades for approximately 600 Cisco routers and approximately 100 Cisco catalysts, distributed service-wide. The Contractor shall furnish all materials, management, and labor needed to perform this contract in accordance with the Statement of Work. Contractor shall be certified to provide Cisco SMARTnet maintenance and provide both remote support and onsite parts service. The service shall include: Operating system software refresh on demand, 24 x7x 365, access to Cisco Connection Online (CCO), 24 x 7 x 365, access to highly skilled networking technology personnel, and next business day parts/hardware replacement. Contractor shall provide SMARTnet four key services, with four levels of hardware replacement entitlement depending upon the delivery option selected. Contractor shall address SMARTnet maintenance requirements of customers with internal maintenance support staff. The four key services include: 1. Cisco IOS Software Updates: SMARTnet provides automatic updates, on request, of all major releases, with upgraded planning processes, as well as maintenance fixes. Through CCO, these updates are available 24 hours a day, seven days a week. 2. Cisco Connection Online: The CCO offers comprehensive collection of the following online technical tools, including; Bug Toolkit for anticipating and addressing system bugs, troubleshooting engine for diagnosing hardware, IP Calculator for assigning IP addresses, and Cisco IOS Planner to ensure selection of the right version of the IOS. 3. Technical Assistance Center (TAC): The Cisco TAC is available 24 hours a day, seven days a week and can be contacted via the telephone, electronic mail, or the CCO case submission tool. 4. Advance Replacement of Hardware Parts: In the event of hardware failure, the SMARTnet Advance Replacement feature provides a hardware replacement unit delivered within 24 hours of receiving notification from the requestor(s). Contractor shall certify access to SMARTnet Entitlements. SMARTnet Entitlements include: Major and maintenance releases of Cisco IOS software via CCO or media (upon request), registered access to CCO 24 x 7 x 365, 24 x 7 x 365 access to Cisco TAC for priority 1 and 2 telephone support with critical problem escalation (telephone callback within on hour by the TAC for all hardware, configuration, and software problems, from 9 a.m. to 5 p.m. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a WRITTEN SOLICITATION WILL NOT BE ISSUED. Award will be made on an all or none basis, incorporated provisions and clauses are those in affect through the Federal Acquisition Circular 97-27. Solicitation S2550011200 is issued as a Request for Quote (RFQ) and will result in an indefinite delivery, indefinite quantity, firm fixed priced contract. The period of performance will be a one-year base period with four, one-year option periods. GENERAL SCOPE OF WORK: The National Park Service has a requirement for, but not limited to: support, maintenance, and upgrades for approximately 600 Cisco routers and approximately 100 Cisco catalysts, distributed service-wide. The Contractor shall furnish all materials, management, and labor needed to perform this contract in accordance with the Statement of Work. Contractor shall be certified to provide Cisco SMARTnet maintenance and provide both remote support and onsite parts service. The service shall include: Operating system software refresh on demand, 24 x7x 365, access to Cisco Connection Online (CCO), 24 x 7 x 365, access to highly skilled networking technology personnel, and next business day parts/hardware replacement. Contractor shall provide SMARTnet four key services, with four levels of hardware replacement entitlement depending upon the delivery option selected. Contractor shall address SMARTnet maintenance requirements of customers with internal maintenance support staff. The four key services include: 1. Cisco IOS Software Updates: SMARTnet provides automatic updates, on request, of all major releases, with upgraded planning processes, as well as maintenance fixes. Through CCO, these updates are available 24 hours a day, seven days a week. 2. Cisco Connection Online: The CCO offers comprehensive collection of the following online technical tools, including; Bug Toolkit for anticipating and addressing system bugs, troubleshooting engine for diagnosing hardware, IP Calculator for assigning IP addresses, and Cisco IOS Planner to ensure selection of the right version of the IOS. 3. Technical Assistance Center (TAC): The Cisco TAC is available 24 hours a day, seven days a week and can be contacted via the telephone, electronic mail, or the CCO case submission tool. 4. Advance Replacement of Hardware Parts: In the event of hardware failure, the SMARTnet Advance Replacement feature provides a hardware replacement unit delivered within 24 hours of receiving notification from the requestor(s). Contractor shall certify access to SMARTnet Entitlements. SMARTnet Entitlements include: Major and maintenance releases of Cisco IOS software via CCO or media (upon request), registered access to CCO 24 x 7 x 365, 24 x 7 x 365 access to Cisco TAC for priority 1 and 2 telephone support with critical problem escalation (telephone callback within on hour by the TAC for all hardware, configuration, and software problems, from 9 a.m. to 5 p.m. local time, Monday through Friday, (excluding Cisco-observed holidays). Advance replacement of hardware (two delivery options are available, depending on response time requirements. SMARTnet 8x 5xNext Business Day -- Guaranteed delivery of hardware replacement parts the next business day, provided that the request is received prior to 3 p.m., local time, or SMARTnet 8x5x4 -- Guaranteed delivery of hardware replacement parts, from 9 a.m. to 5 p.m., Monday through Friday, within four-hour response time. The Contractor shall include a value-added service that provides NPS network managers a technical team interface to Cisco's technical assistance center (TAC). The interface shall consist of a static team of network engineers who provide a single and consistent point of contact for NPS network managers. That single point of contact/contact team shall resolve and as necessary, escalate (within the team) performance problems for resolution, and, escalate technical problems to the Cisco TAC on behalf of the NPS network manager. Upon resolving the problem, the team engineer shall interface back to the NPS network manager. RATE STABILITY OVER THE MULTI-YEAR CONTRACT PERIOD IS REQUIRED. The NPS requires that the rate for each inventory item remain constant from year-to-year during the multi-year contract period. This commercial acquisition incorporates the following clauses and provisions: FAR 52.212-1, Instructions to Offerors-Commercial Items; FAR 52.212-4, Contract Terms and Conditions-Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required to implement Statues or Executive Orders-Commercial Items, with the following identified FAR clauses incorporated: 52.222-41, Services Contract Act of 1965; 52.232-18, Availability of Funds; 52.243-1, Changes Fixed Price; 52.217-8, Option to Extend Services; 52217-9, Option to Extend the Terms of the Contract; 52.222-21, Prohibition of Segregated Facilities; 52.222-26, Equal Opportunity; 52.222-35, Affirmative Action for Handicapped Workers; Vendors wishing to respond to this solicitation should provide this office with the following: a price quote on company letterhead for the requested service showing pricing, prompt payment terms, correct remittance address, DUNS number, and Tax Identification number; a completed copy of FAR 52.212-3, Offeror Representations and Certifications-Commercial Items. All clauses and provisions may be reviewed and obtained at Internet address http://www.arnet.gov/far. Quotes must be submitted to ATTN: Shannon R. Wondra, Contracting Officer, no later than September 19, 2001, 3:00 P.M. (MST). Written quotes may be submitted to Shannon R. Wondra, Contracting Officer, 12795 W. Alameda Parkway, Post Office Box 25287, Denver, Colorado 80228. Quotes may be submitted by facsimile transmission. Facsimile quotes are subject to the same rules as paper quotes. The telephone number receiving facsimiles is (303)969-2795. Quoters bear the burden of ensuring that quotes (and any authorized modifications) reach the designated office on time and should allow a reasonable time for facsimile transmissions to be completed. All pages of the quote must reach the office by the deadline specified in this solicitation. Pages of a facsimile transmission that arrive in the office after the specified deadline will not be considered. The quoter bears the risk of non-receipt of facsimile transmissions and should confirm by telephone that any facsimile was received. To obtain a current list of serial numbers and models of routers and catalysts via fax, please contact Shannon R. Wondra, (303) 987-6659, local time, Monday through Friday, (excluding Cisco-observed holidays). Advance replacement of hardware (two delivery options are available, depending on response time requirements. SMARTnet 8x 5xNext Business Day -- Guaranteed delivery of hardware replacement parts the next business day, provided that the request is received prior to 3 p.m., local time, or SMARTnet 8x5x4 -- Guaranteed delivery of hardware replacement parts, from 9 a.m. to 5 p.m., Monday through Friday, within four-hour response time. The Contractor shall include a value-added service that provides NPS network managers a technical team interface to Cisco's technical assistance center (TAC). The interface shall consist of a static team of network engineers who provide a single and consistent point of contact for NPS network managers. That single point of contact/contact team shall resolve and as necessary, escalate (within the team) performance problems for resolution, and, escalate technical problems to the Cisco TAC on behalf of the NPS network manager. Upon resolving the problem, the team engineer shall interface back to the NPS network manager. RATE STABILITY OVER THE MULTI-YEAR CONTRACT PERIOD IS REQUIRED. The NPS requires that the rate for each inventory item remain constant from year-to-year during the multi-year contract period. This commercial acquisition incorporates the following clauses and provisions: FAR 52.212-1, Instructions to Offerors-Commercial Items; FAR 52.212-4, Contract Terms and Conditions-Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required to implement Statues or Executive Orders-Commercial Items, with the following identified FAR clauses incorporated: 52.222-41, Services Contract Act of 1965; 52.232-18, Availability of Funds; 52.243-1, Changes Fixed Price; 52.217-8, Option to Extend Services; 52217-9, Option to Extend the Terms of the Contract; 52.222-21, Prohibition of Segregated Facilities; 52.222-26, Equal Opportunity; 52.222-35, Affirmative Action for Handicapped Workers; Vendors wishing to respond to this solicitation should provide this office with the following: a price quote on company letterhead for the requested service showing pricing, prompt payment terms, correct remittance address, DUNS number, and Tax Identification number; a completed copy of FAR 52.212-3, Offeror Representations and Certifications-Commercial Items. All clauses and provisions may be reviewed and obtained at Internet address http://www.arnet.gov/far. Quotes must be submitted to ATTN: Shannon R. Wondra, Contracting Officer, no later than September 22, 2001, 3:00 P.M. (MST). Written quotes may be submitted to Shannon R. Wondra, Contracting Officer, 12795 W. Alameda Parkway, Post Office Box 25287, Denver, Colorado 80228. Quotes may be submitted by facsimile transmission. Facsimile quotes are subject to the same rules as paper quotes. The telephone number receiving facsimiles is (303)969-2795. Quoters bear the burden of ensuring that quotes (and any authorized modifications) reach the designated office on time and should allow a reasonable time for facsimile transmissions to be completed. All pages of the quote must reach the office by the deadline specified in this solicitation. Pages of a facsimile transmission that arrive in the office after the specified deadline will not be considered. The quoter bears the risk of non-receipt of facsimile transmissions and should confirm by telephone that any facsimile was received. The following is a current list of serial numbers and models of routers and catalysts to be covered via fax, please contact Shannon R. Wondra, (303) 987-6659.

Record

Loren Data Corp. 20010913/DSOL007.HTM (W-254 SN50X374)